For iOS and Android, the most common reason why we cannot verify your location: the Location Settings are not turned on. In order to place wagers on Barstool Sportsbook & Casino, you must have Location Services enabled.
iOS:
- Go to Settings > Privacy > Location Services.
- Make sure that Location Services is on.
- Scroll down to find the Barstool Sportsbook app.
- Tap the app and select an option:
- Never
- Ask Next Time
- While Using the App
- Always
Android:
- Enter your Settings menu, from your home screen.
- Tap on Location services or Location access.
- Next, toggle location service for the Barstool Sportsbook & Casino app to Allow all the time.
Installing GeoComply
PC and Mac users will need to download the GeoComply plug-in once you have completed the registration process. Once the plugin is successfully downloaded, we’ll be able to verify your location.
Windows: https://dev-downloads.geocomply.com/prod/3.1.1.3/win/GeoComply+Player+Location+Check.exe
Mac OS: https://dev-downloads.geocomply.com/prod/3.1.1.3/mac/GeoComply+Player+Location+Check.dmg
Confirming Geolocation Plugin installed
If the website can’t detect that the Geolocation plugin has already been installed and you believe you have correctly installed the geolocation browser plugin, check the following to confirm:
PC: Open Control Panel > Programs > Programs and Features. The Player Location Check plugin should be listed there.
Mac: Open system preferences > look for Player Location Check icon in bottom row of System Preferences window (below Date & Time, Time Machine, etc.). If it is installed, it will appear here.
If the website still cannot detect the plugin, consider uninstalling and reinstalling the Player Location Check plugin.
Still Having Issues
Disabling a Remote Desktop Program (RDP) – Mac and PC
One reason you may have issues properly connecting to GeoComply is due to a Remote Desktop Program (RDP) being open on your desktop. A RDP is any software that allows a person’s computer to be remotely controlled by a separate device that could potentially be located somewhere that Barstool Sportsbook is not available. For you to wager without any issues, they will have to first close all known remote desktop programs on their device.
For PC, press Ctrl+Alt+Delete to access the Task Manager. From the Task Manager you can force individual programs to quit
For Mac, they must open the Activity Monitor in the Utilities folder of their Applications. From the Activity Monitor you can force individual programs to quit.
If the problem persists, you may be required to remove the programs completely. To remove programs from the computer completely:
On a PC, open Control Panel > Programs >Uninstall > and select/remove the program from the list.
On a Mac, locate the program in the Applications folder and drag to the trash.
Disabling a proxy for virtual private network (VPN)
Barstool Sportsbook does not allow the use of a proxy/virtual private network (VPN) when attempting to place a wager. For you to connect to GeoComply and begin wagering , you will need to ensure that you quit/close any of these programs.
In most cases you will need to adjust your browser settings to close out any proxy or VPN programs:
For Internet Explorer: Tools > Internet Options > Connections >LAN Settings > Uncheck the box for Proxy Server.
For Chrome: Menu > Settings > and select “disable extension” in the “Proxy” section.
For Firefox: Select tools > Options > Advanced Network (tab) > Settings. In the Connection Settings window, ensure that the ‘No Proxy’ option is selected. Then click on the OK button to apply the changes. Help video
*(These processes may differ between the different browser versions) The behavior of these processes may vary. In the case of a downloadable VPN, you will be required to shut down all running processes of such applications.
For PC, press Ctrl+Alt+Delete to access the Task Manager. From theTask Manager you can force individual programs to quit.
For Mac, they must open the Activity Monitor in the Utilities folder of their Applications. From the Activity Monitor you can force individual programs to quit.
For proxy services that are enabled from a specific website such Hide My Ass, your session/service must be terminated to proceed.